Category Archives: Customer Service

Be A Phone Hero

Posted on October 26, 2011 by

In the many support jobs in my career I found that taking the jump from written support to live phone support can be a slap in the face. No longer can you take the endless amount of time to work … Continue reading →

Posted in Customer Service | Leave a comment

Foreign Languages No Barrier for Metaverse Multilinguists

Posted on September 22, 2011 by

“Globalization and the information technology revolution have gone to a whole new level.  Thanks to cloud computing, robotics, 3G wireless connectivity, Skype, Facebook, Google, LinkedIn, Twitter, the iPad, and cheap Internet-enabled smartphones, the world has gone from connected to hyper-connected.” … Continue reading →

Posted in Community, Customer Service, Service Offerings, Social Media | Leave a comment

Crowdsourcing: Do Ask, They’ll Tell

Posted on September 2, 2011 by

When I realized that my turn to blog again was quickly approaching, I didn’t panic. Community Managers never panic (not in public anyway); we are pillars of cool and calm. But I wasn’t sure what to write about. I think … Continue reading →

Posted in Customer Service, Social Media | 2 Comments

Meet the Metaverse Partner: Assistly is Wowing Internet Brands With Its All-In-One Social CRM and Uniquely Simple Pricing

Posted on August 29, 2011 by

In this latest installment of our “Meet the Metaverse Partner” blog series, we and our friends at Assistly have teamed up to write complementary (and complimentary!) blog posts on our awesome partnership.  For a look at what Assistly has written … Continue reading →

Posted in Customer Service, Partners | Leave a comment

The Software Side of CRM

Posted on August 1, 2011 by

CRM (Customer Relations Management) is a term used in today’s world to refer to interacting with your customers on a daily basis. When Customer Service Managers like me hear the term CRM, it’s usually referring to the software we use … Continue reading →

Posted in Customer Service, Uncategorized | 1 Comment

Top Five Takeaways from Casual Connect

Posted on July 29, 2011 by

Mike Pinkerton and Rich Weil spent last week in Seattle representing Metaverse at Casual Connect, a major conference event for the online casual gaming industry.  Casual games are traditionally defined as games with simple rules and a lack of long-term … Continue reading →

Posted in Conferences, Customer Service, gaming | Leave a comment

A Flower Pot Is Not a Hat

Posted on July 25, 2011 by

At least once a  year I utter the following phrase from the book “A Flower Pot Is Not a Hat” by Martha Moffett , while  working with development teams, producers, clients, or partners; “Of course, because a flower pot is … Continue reading →

Posted in Community, Customer Service, Social Media | Leave a comment

Hello From Char

Posted on June 9, 2011 by

Hi! My name is Char. I was recently hired at MMS as a Customer Service Lead for an awesome project that I’m very excited to be a part of. This is only my second week at MMS so I’m still … Continue reading →

Posted in Customer Service | 2 Comments

Being Where Your Customers Are

Posted on May 7, 2010 by

The “Mod” in Metaverse Mod Squad may invoke images of the hip, scooter-rallying British subculture of the 1950’s, but it also refers, of course, to our role as online forum moderators. In fact, our moderation services blend together with our … Continue reading →

Posted in Customer Service, Partners, Uncategorized | Leave a comment